Generell business terms

of Fly to Brasil travel agency (Berlin, Germany) as well as Pantanal-/Amazonas-Tours (Poconé, Brazil)


1. Scope or delimitation between travel agency and journey event

1.1 Fly to Brasil travel agency Berlin and Pantanal-/ Amazon is a corporate group tour (Brazil) with two sites (Berlin and Poconé, Brazil). You get both active in the feature as a broker of flight performances and tourist individual performances in the context of a business errand according to § 675 BGB like also as an organizer of tourist package holidays.
1.2 Fly to Brasil travel agency and Pantanal-/ Amazon only then has to be judged to be journey organizer (according to § 651 a, § 1 BGB) if tour is a comprehensive journey package arranged from at least 2 tourist main accomplishments and offered at a total price fixed before. There is no grouping of tourist main accomplishments if such supplementary payments which have merely subordinate meaning are produced to a main accomplishment.
1.3. In all other cases Fly is to Brasil travel agency Berlin and Pantanal-/ Amazon-tour as a broker in the context of a business errand according to § 675 BGB active. This also applies to the case that the object is a package holiday contract. The package holiday right is analogously also valid it at only a tourist performance if the individual service is offered in the catalogue of a commercial journey organizer.
1.4. Berlin and Pantanal-/ Amazon is for the regular cooperation with Fly to Brasil travel agency individual contracts unanimously, so do not become these already by the AGB tour touches.


2. Bookings

2.1. Booking orders can be in writing or by telephone carried out. Fly to Brasil travel agency Berlin and Pantanal-/ Amazon carries out the booking orders tour directly in which the booking acceptance is explained to a definite confirmation subject to an availability and capacity of the organizer or promotion enterprise and this one.
2.2 Booking orders are enforceable as a contract supply. The contract for the mediation of a pilot's licence, and respectively a flight promotion performance takes place provided that Fly to Brasil confirms the acceptance in writing.
2.3 The acceptance of the booking order will confirm in writing within a period of two weeks or the mediation performance produce in between Fly to Brasil travel agency Berlin. We will immediately inform about a possible rejection at not feasibility of the booking order.
2.4. To his registration is the booking up to the acceptance through the organizer/key player, however at the latest 14 days as of date of the registration bound (the time is needed to check the availability of the ordered performance).

3. Payments

3.1. Please transfer us the down payment accounted on the journey confirmation/invoice within a week upon receipt of the journey confirmation/invoice. This amounts to 10%, at least however 100 euros of the total price of the invoice. The payment of the balance has to be made without renewed request not later than 30 days in front of start of trip. This only applies to the ausschliesslichen purchase of pilot's licences (tickets). As a rule, no down payment is lifted up on all other journey constituents, packages, hotels, tours etc. unless the booking is concluded in advance over more than 10 month, in this case a down payment of 10% of the total amount is lifted up. (Without down payment) the total amount of the booked journey constituents otherwise is due until 30 days in front of start of trip.
3.2. Your payments made on the journey price are insolvency secured for k BGB as per § 651. The safeguarding bill (safeguarding bill no. 452879085 R+V insurance Wiesbaden is) sent to you with the invoice (only at package holidays).
3.3 Line plane tickets which are subject to separate terms require partly immediate payment and ticket exposition. Please notice the respective regulations.
3.4. If the down payment fund also to Inverzugsetzung agreed on or the journey price is not paid completely up to the start of trip, this entitles us to the dissolution of the journey contract and to the calculation of compensation in height of the corresponding Rücktrittsgebühren provided that there would not already at this time be a journey lack entitling to the resignation.
3.5 The payment of the invoices is as a rule carried out by remittance on our German business account, wish, however, can be settled also by credit card (VISA, master). At only booking of a Pantanalpackages the possibility passes the invoice figure paying (only Pantanalpackage) on arrival in cash directly on-site in Poconé furthermore. For all other booked packages we accept merely the normal banker's order and/or credit card.


4. Price increases

4.1. Price increases for package holidays due to circumstances which have occurred and had not foreseeably only after granting of the journey confirmation can be charged to the customer. It is prerequisite for it that more than 4 month are between journey confirmation and start of trip as well as details on the calculation of the new price are carried out. The price increase must be explained at the latest opposite the customer until 3 weeks in front of start of trip. A change of price is permitted if this is the result of a rise of the promotion costs or the taxes for certain performances like port or airport taxes. An amendment of the exchange rates applying to the journey in question is just permitted as grounds.
4.2 Price increases are immediately informed about to the customer after acquaintance development. At price increases, in principle, the resignation is up to the customer. All made payments are refunded.

5. Resignation by customer/transfer

The customer is authorized to step down any time in front of start of trip of the contract. The time of the access of the Rücktrittserklärung is substantial tour at Fly to Brasil travel agency Berlin and Pantanal-/ Amazon. The statement by a registered letter is recommended. At a resignation Fly have to Brasil travel agency Berlin and Pantanal-/ Amazon tour claim I BGB on an adequate reimbursement as per § 651. For the calculation of the reimbursement substantial is the time of the beginning of the first contractual performance at the booking of a journey package, that is the booking of several arranged individual performances. This time also applies to all further performances than journey beginning date. In principle, the possibility has to prove against the news that to Brasil travel agency Berlin and Pantanal-/ Amazon tour one lower damage has resulted for Fly. In these cases the calculation of the reimbursement is then carried out in the individual case. As far as at the individual journey descriptions nothing else is listed, our claim to Rücktrittsgebühren estimated at a flat rate amounts as follows:

5.1. Mediation of schedule flights
The contra-entry charges amount to 50 euros, after which 100 euros after ticket exposition 175 euros at non-appearance at take-off (no show) 100% of the ticket price, respectively per person up to six weeks before take-off. When required also higher contra-entry charges can be asked. This regulation is valid, too, when the flight the airline passenger does not reach the flight on time, because of incomplete journey papers or injury of the VISA regulations you exclude from or the flight destination or flight routing is changed before the take-off. At ticket deposits already arranged for Fly to Brasil travel agency in the case of a cancellation is authorized to require up to 30 euros per pilot's licence in addition.

5.2. Accommodations of every kind, tours, single journey constituents, Pantanalpackages, package holidays as of/till Germany including connected performances costs per person:

after a written (post, fax, e-mail), or telephonic booking 20% of the journey price,
30 days from start of trip 30% of the journey price,
29 - 15 days from start of trip 50% of the journey price,
14 -7 days from start of trip 60% of the journey price,
as of 6 day from start of trip 75% of the journey price,
as of start of trip the complete journey price.

At not beginning of the journey or not claims on the performances the full journey price has to be paid. Saved charges are refunded. The calculation is carried out I BGB acc. to § 651 as far as performances are not put on. Please also follow the corresponding notes in the performance description. At resignation of the following objective area performances separate/divergent costs which can amount up to 100% are charged:

    * transfers or tickets for the public transport
    * theatre tickets, tickets and excursion programmes

Please follow the corresponding notes in the field of respective performance description.
To Brasil travel agency's Berlin and Pantanal right of the customer, Fly is untouched-/ Amazon tour to prove, that a lower damage has arisen.

5.3. Exceptions group travels
At group travels special Rücktrittskosten can be charged. If by the resignation the minimum group size is fallen below, the Rücktrittskosten amount to 100 %.

5.4. Transfers
Transfers have to be treated like cancellations and new bookings.

5.5. Substitute person
The traveller can demand to start of trip that instead of him a third party takes part in the journey provided that special reasons do not stand contrary to it. At position of a substitute person Fly charges to Brasil travel agency Berlin and Pantanal-/ Amazon tour one processing charges in the amount of 50 euros per person. As far as by the person bill of exchange further costs are charged by the key players (particularly amendments of flight bookings), these get further loaded.

5.6. Assignment prohibition
The assignment of any claims of the traveller on occasion of the journey just for which legal justification to third parties -- also to husbands is excluded.

5.7. Minimum nmber of participants
At Nichterreichen of a minimum number of participants fixed in the performance description Fly to Brasil travel agency are Berlin and Pantanal-/ Amazon tour authorized to withdraw from the contract. The resignation can be explained 3 weeks in front of start of trip at the latest. Payments immediately made are already refunded.

6. Guarantees and cooperation obligation

The journey participant can demand remedy if a contract performance by a fault of Fly to Brasil travel agency Berlin and Pantanal-/ Amazon was not produced tour. Our couriers are stopped immediately as far as the circumstances make it possible to create compensations. You are obliged to do everything reasonable at performance disturbances appearing perhaps to contribute to a remedying of the disturbance and keep possible damage low. We under no circumstances appreciate some if these claims not at the time of the event in precise and unmissverständlicher form was the courier or our agency in the objective country given a lecture, claims expressed after return of the journey which aims at reduction of the journey price. Claims because of provision of the journey not as stipulated in the contract immediately must after completion, are asserted after the same at the latest 1 month, however; they fall under the statue of limitation 2 years after completion of the journey. Because of acts of god like war, natural disasters, internal disturbances etc., the abolition of the contract is possible by mutual agreement before beginning of the journey. If this circumstance appears during the journey, the organizer cannot for be made to programme patches or cancellations liable by the necessary one. If the contract is terminated, then Fly to Brasil travel agency Berlin and Pantanal-/ Amazon can tour for the produced already or for the completion of the journey still for producing performances ask an adequate reimbursement. Fly to Brasil travel agency Berlin and Pantanal-/ Amazon is obliged to take up all necessary measures to make the return journey possible tour. Possible additional costs being charged are for debits of the traveller.

7. Liability

7.1 At the pure mediation of promotion performances tour (see 1.3. of the AGB) Fly arranges to Brasil travel agency Berlin and Pantanal-/ Amazon nothing opposite results from the booking confirmation except for Pantanalpackages from outside performances, ready. Fly to Brasil travel agency Berlin and Pantanal-/ Amazon therefore is not liable tour even for the regular execution of the switched promotion performances. Fly take to Brasil travel agency Berlin and Pantanal-/ Amazon-tour at a dutiful inquiry for the air traffic companies, the competent jobs and authorities, no liability, for the correctness and completeness of information. Furthermore Fly to Brasil travel agency Berlin and Pantanal-/ Amazon does not assume any liability for the airline passenger promotion and losses standing up through this, delays, damages or accidents, -tour. The liability goes exclusively by the air traffic law, the Warsaw agreement, the Montreal contracts as well as the general promotion and business terms of the air traffic companies.
7.2. From the mediation activity the contractual skid resistance of Fly to Brasil travel agency Berlin and Pantanal-/ Amazon is limited to the one and a halffold pilot's licence price as far as a damage was caused neither deliberately nor roughly negligently tour.
7.3. The consignment of journey documents is carried out on the risk of the receiver. The dispatch is carried out on a normal post way if no contrary instruction comes from the booking. In the case of short-term bookings Fly reserve to Brasil travel agency Berlin and Pantanal-/ Amazon-tour the charges having been caused for the deposit in result of the service by expresses, courier service or in the case in front of, the booking to charge for themselves. At booking orders as of two working day before flight beginning Fly take to Brasil travel agency Berlin and Pantanal-/ Amazon tour no-one liability for the punctual processing and the punctual access of the pilot's licence, unless this particularly is to Brasil travel agency Berlin and Pantanal-/ Amazon by Fly before been tour confirmed.
7.4. Taught if necessary the travel agency the airline passenger about the compliance with necessary passport and visa requirements including the periods for the attainment of these documents as well as about health police formalities. The airline passenger is alone responsible for the obtaining of those documents.
7.5. The contractual liability of the journey organizer for damages which are not bodily damages is limited to the triple journey price as far as a damage of the traveller is caused neither deliberately nor roughly negligently or as far as the journey organizer is for responsible to a damage resulting for the traveller alone because of a fault of a key player.

8. Passport, visas and health prescriptions

Fly to Brasil travel agency Berlin and Pantanal-/ Amazon-tour answer for it, nationals of the state in which the journey is offered to inform possible amendments about the regulations of of passport, visas and health prescriptions as well as this one ahead of start of trip. The competent consulate gives information for members of other states. Fly to Brasil travel agency Berlin and Pantanal-/ Amazon is not liable tour to VISA necessary for punctual granting and the access by the respective diplomatic representation. The traveller is alone responsible for the compliance with all important one to the execution to prescriptions. All disadvantages, particularly the payment of Rücktrittskosten which arise from the not compliance with this prescription, are for his account if they are by some culpable wrong or not information by Fly to Brasil travel agency Berlin and Pantanal-/ Amazon tour conditional, excepted. The traveller should ask about infection and protection given by vaccination as well as others Prophylaxemaßnahmen on time; a medical piece of advice should if necessary be sought. General information is referred to particularly for the public health departments, journey medically experienced doctors, tropics doctors, journey medical information services or the federal head office for physical clearing up.

9. Flying times / connecting flights

9.1. 9.1. As far as Fly announce to Brasil travel agency Berlin and Pantanal-/ Amazon tour flying times, this is under the reservation of the amendment on the part of the airline company. It has to be taken into account that amendments are possible also after plane ticket exposition on the part of the airline company. The traveller has to let himself be reconfirmed all flying times at the earliest 72 hours before the respective flight appointment of the airline company. It is necessary to take into account as well that the traveller must come at the counter of the airline company at the latest two hours before take-off. Fly to Brasil travel agency are liable for flight delays and delays to Berlin and Pantanal-/ Amazon-tour these not, readily are not on a fault of Fly to Brasil travel agency Berlin and Pantanal-/ Amazon tour due if the airline company also has in this respect excluded her liability effectively.
9.2. At the flying times of the connecting flights, if additional connecting flights should be booked, it has to be taken into account that the flying times of the journey announced at booking only can be non-binding flying times and these can be changed at short notice for multiple reasons, too. It has to be thought at connecting flights after the return from the holiday that you must always calculate at today's air traffic in the international air traffic with flight delays of several hours. Fly to Brasil travel agency Berlin and Pantanal-/ Amazon recommends therefore urgently taking into account a considerable temporal room to move at the booking of connecting flights and choosing a rate best at which transfers any time and free of charge are possible tour.

10. Ineffectiveness of single regulations

If one of the prominent terms should be ineffective or inadmissible, then this does not have the ineffectiveness of all of the terms or the complete journey contract the consequence.

11. Legal regulations and general

The legal regulations are, first-class valid particularly the prescriptions of the journey contract law in the setting of the 651 a as for the rest. BGB. Tolerance and understanding assets should you not only our host countries, but show the other members also at group travels. A good group climate deepens the experiences and lets become "your journey" for an unforgettable meeting or experience journey. HFly to Brasil travel agency Berlin and Pantanal-/ Amazon-tour recommend the completion of a journey insurance. Please take into account at the completion of the journey Rücktrittskosten insurance that the insurance is only valid when she is completed at booking of the journey at the latest however within 14 days to delivery of the journey confirmation. At booking of the journey as of 14 days from start of trip the completion of a journey Rücktrittskosten insurance is possible only on the day of the booking.

12. Guarantee exclusion

On his the information, the Fly to Brasil travel agency Berlin and Pantanal-/ Amazon tour provides web sites, are subject to permanent control and you update constantly. It, however, is possible that data have changed despite the most careful check by now. For this reason Fly do not take to Brasil travel agency Berlin and Pantanal-/ Amazon-tour any liability or guarantee with regard to the precision, completeness and topicality of the information given on these pages. This also applies to all web sites which are referred to in this appearance by hyperlink. Fly to Brasil travel agency Berlin and Pantanal-/ Amazon is not liable tour for the contents of such sides. Furthermore Fly reserve to Brasil travel agency Berlin and Pantanal-/ Amazon tour this right in front of, change or complete the provided information for themselves.

13. Place of Jurisdiction

The place of jurisdiction of Fly to Brasil travel agency is Berlin. The contracting party of Fly to Brasil travel agency Berlin and Pantanal-/ Amazon tour none has a general place of jurisdiction in the inland or in the case it the party to be taken up in the legal action transfers her place of residence or ordinary whereabouts from the scope of this law after contract end or her place of residence or ordinary stay in the time is not known to the institution of proceedings as well as in the case in the case that that to Brasil travel agency is the contracting party full merchants for Fly, is agreed on as a place of jurisdiction Berlin.
 
Fly to Brasil travel agency, c/o Günter Stysch, Halskestrasse 5, 12167 Berlin


Score: 1-5-2008